QUESTIONS?
electric nail drill
CAN I CHANGE THE SHIPPING ADDRESS FOR MY ORDER?
Yes, if the order has not yet entered the packing process, we’re able to change it for you. Please email our Customer Support team with your order number and the updated address ASAP.
I ONLY RECEIVED PART OF MY ORDER.
Don't worry, your order may have been split into more than one package. The packages have been separated after shipping and it may take a little longer for them to arrive. If you still do not receive the package or cannot find the tracking within 2 weeks, send a request to the Customer Service
CAN I CANCEL MY ORDER AFTER I’VE PLACED IT?
Yes, if the order has not yet entered the packing process, we're able to cancel the order for you.
HOW CAN I PAY FOR MY ORDER?
We accept all major credit cards, as well as PayPal, Apple Pay, Alibaba
I RECEIVED BROKEN/WRONG ITEM(S) IN MY ORDER.
We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. Please contact our Customer Care team by clicking HERE within 14 days of delivery so that we may help you further. Please be sure to provide photos/videos of the broken product, so we can best assist you!
WILL I BE CHARGED INTERNATIONAL BANK FEES?
When placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees!
IT LOOKS LIKE YOU CHARGED ME TWICE FOR MY ORDER.
If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days. (normally 1-3 days)
WHEN WILL MY ORDER SHIP?
Our products usually ship within 1-2 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, we’d appreciate your patient! Once your order has shipped after 2-3 business days, you will receive a shipping confirmation via email with a tracking number.
MY TRACKING IS NOT UPDATING.
We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you. Sometimes the tracking information can be updated in time, please wait patiently.
MY PACKAGE SAYS DELIVERED, BUT I DIDN’T RECEIVE IT.
Sometimes the tracking information can be incorrect, and packages are marked as delivered before they arrive! Your package will most likely have within a few days, but it’s excellent to check with your neighbors and post office for more information in the meantime! If you do not receive your order in a couple of days, please email our Customer Support team with your order number to assist you further! :)
WILL MY PACKAGE BE CHARGED DELIVERY/CUSTOMS FEES?
All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we cannot provide information on whether you may or may not charge customs/duty fees. Duties will determine by the government the importance of your order based on product value.
RETURN POLICY
Generally, all of our products have a full 6-month warranty and 30 days money-back guarantee from the receipt of the original order. If your product does not meet your needs within this period, feel free to contact us by submitting feedback to let us know what we can do to help you.